ABOUT
Thank you for using Pointless Journey.
Please check the following information before purchasing .
Regarding pre-order items : Delivery times for pre-order items are listed on the details page of each item. Records will be shipped out starting from early March 2025.
Delivery company
・The delivery companies used are Yamato Transport, Sagawa Express, Japan Post, DHL, etc.
-The delivery method will generally be via courier service for domestic deliveries and international courier service for overseas deliveries.
Shipping Fee
・Domestic shipping fees vary depending on the product weight and shipping area.
・International shipping fees vary depending on the product's weight, volume, and shipping area.
Handling when you are not available to receive your item
・Please arrange for redelivery yourself if you are not at home. If you receive a notice of absence from the delivery company, please request redelivery immediately. If you do not receive the product for a certain period of time, it may be returned to you. Shipping Restrictions
・We generally do not accept requests to change or redirect the delivery address, but if you have any problems, please contact us at info@j-grab.co.jp.
Regarding delivery delays
-Delays may occur due to weather, natural disasters, or circumstances of the delivery company.
Response in case of damage or loss
If the product is damaged or lost during delivery, it will be covered by the shipping company's warranty. Please contact the shipping company.
- Buyers may be asked to provide photos of damaged items and contact information.
Return Shipping Policy
・We will contact you regarding the shipping method and return address for the returned item. If the return is due to customer's convenience, the shipping fee will be borne by the customer. If the item is defective, please contact us.
inquiry
Please contact us.
For further details, please see POLICY .