Shipping Policy

Shipping Areas

・We ship to both domestic and international locations (some countries and regions may have restrictions).

Shipping Carriers

・The carriers we use include Yamato Transport, Sagawa Express, Japan Post, DHL, and others.

・For domestic shipping, we primarily use parcel delivery services, and for international shipping, we use international courier services.

Shipping Fees

・Domestic shipping fees vary based on the product's weight and delivery region.

・International shipping fees vary based on the product's weight, volume, and delivery region.

Shipping Times

・Orders are typically shipped within 2-3 business days after purchase.

・For domestic shipping, delivery may take 2-5 days after dispatch. For international shipping, delivery may take 7-14 days. Please refer to individual product pages for made-to-order items.

・Delays may occur on weekends, public holidays, and during peak seasons (e.g., year-end holidays, sale periods).

・Tracking numbers are provided for both domestic and international shipments.

・Tracking numbers will be included in the purchase confirmation email. You can check the tracking status via the provided link or on the carrier's website.

・Shipping status can be verified through the email sent after purchase.

Handling Absence at Delivery

・Please arrange for re-delivery if you are not present when the package arrives. If you receive a notice from the carrier, promptly request a re-delivery. If the package is not collected within a certain period, it may be returned.

Shipping Restrictions

・We generally do not accept changes to the delivery address or forwarding requests. If you have any issues, please contact us at info@pointlessjourney.jp.

Shipping Delays

・Delays may occur due to weather conditions, natural disasters, or carrier-related issues.

Handling Damage or Loss

・If the product is damaged or lost during shipping, it can be addressed through the carrier’s insurance. Please contact the shipping company directly.

・The buyer may need to provide photos of the damaged product and contact information as requested.

Return Shipping Policy

・The method and return address for returned items will be communicated by us. If the return is due to the buyer's change of mind, the buyer is responsible for the return shipping cost. For defective items, please consult with us.

Delivery Times for Specific Products

・Vinyl records will be shipped starting in early March 2025.

・As each item is handmade, please be aware that it may take some time to ship.